This guide provides solutions for common issues.
1. Power & Charging Issues
Q: How do I verify if my case is charged?
A: You can check the case charge status in two ways:
- Audio Feedback: You should hear “Power connected” when placing them in the case and “Power disconnected” when removing them.
- Case Battery: Double-tap the button on the back of the case. If it beeps two times or fewer, the case itself needs to be plugged in and charged.
Q: Why aren’t my glasses charging in the case?
A: If your glasses aren’t charging, check the following physical obstructions:
- The Bridge Tape: Ensure the protective tape on the bridge of the glasses has been removed. This tape prevents contact with the charging pins.
- Magnetic Lenses: Remove any clip-on magnetic lenses or ensure they are stored in the dedicated slot at the front of the case.
- Debris: Check for dust or obstructions on the charging contacts inside the case.
- First-Version Case Issue: For the first-version case, there is a known issue where the glasses may disconnect from charging after they are put into the case for a while. Contact support@agiga.ai if the above does not help.
2. Hardware Responsiveness & “Dead” Devices
Q: My glasses keep saying “Glasses on” or “Going to sleep” repeatedly, and buttons aren’t working. What should I do?
A: If you experience the following “glitches”:
- Repeatedly hearing “Glasses on” or “Going to sleep” while wearing them.
- Unresponsive buttons (AI button and power buttons don’t work in general, but triple-pressing the power button still gives battery status, and pressing the AI button 5 times still sends a report)
Solution: Disable Wear Detection
This stabilizes the device by preventing the sensors from misfiring.
- Open the “EchoVision App”.
- Go to “Settings > Device Management”.
- Toggle “Wear Detection” to “OFF”.
- Note: With Wear Detection OFF, the glasses stay active until placed in the case. Be mindful of accidental button presses or touchpad triggers when handling them.
Q: How do I test if my glasses are working using USB-C?
A: Plug a USB-C cable directly into the glasses:
- If the glasses were ON: They should announce “Power connected.”
- If the glasses were OFF: They should provide audio feedback within 30 seconds of being plugged in.
- If neither occurs, perform the 30-second force restart (see below) while plugged in.
Q: My glasses are unresponsive or appear “dead”. How do I force restart them?
A: If the glasses are unresponsive or appear “dead”:
- Test the Button: Triple-press the Power/Camera button to see if there is any response.
- The 30-Second Hold: Hold down the Power/Camera button for a full 30 seconds.
- Wait approximately one minute. You should hear the power-on announcement, followed by connectivity and battery status.
3. Companion App & Bluetooth Connection
Q: The app shows my glasses as “Inactive”. What should I do?
A: If the EchoVision app shows the glasses as inactive while you are trying to adjust settings:
- Currently, “active” means the glasses are worn, and “inactive” means the glasses are removed.
- You should still be able to adjust settings when they are inactive. To test this, try adjusting the volume and check if you hear audio feedback from the glasses.
Q: My glasses seem to be disconnected from the app. What should I do?
A: Try the following steps:
- Place the glasses back into the charging case and remove them again.
- Listen for the audio cues: “Power connected” and “Power disconnected.”
- If the app still doesn’t recognize them, plug the glasses directly into a USB-C cable using the port on the right arm.
- Wait a few moments after putting the glasses on before checking the app status.
Q: How do I pair external audio devices like headsets, hearing aids, or speakers?
A: Before pairing external audio hardware to your glasses, ensure the environment is prepared:
- Clear Previous Connections: “Forget” the target audio device from any other nearby electronics (like your phone or tablet) to prevent connection conflicts.
- Enable Pairing Mode: Ensure your external audio device is explicitly in “Pairing Mode” before scanning within the EchoVision app.
- Cross-Check: If the EchoVision app cannot find the device, try scanning for it with a secondary smartphone. If the secondary phone also fails to find it, the issue likely lies with the audio device itself.
Q: How do I prevent the glasses from “stealing” audio from my phone?
A: Try the following:
- The “Case Reset”: To quickly return audio to your phone, take the glasses off, fold the arms, and place them in the charging case. It can take 30 to 60 seconds for that to happen.
- Note: Please don’t turn off the glasses before putting them back into the case. Currently, the glasses will power on after connecting to power or the case, and will grab Bluetooth audio after.
- Selective Pairing: If you do not want audio to go to the glasses at all, “Forget” them in your phone’s Bluetooth settings.
- Note: The EchoVision app will eventually prompt you with a Bluetooth pairing request. Select “Cancel” to keep audio on your phone. Selecting “Pair” will reroute phone audio to the glasses.
4. WiFi & Hotspot
Q: My glasses do not find my phone’s hotspot. What should I do?
A: Follow these guidelines for WiFi and hotspot connectivity:
- Proximity: Ensure the glasses, the smartphone, and the WiFi source are within close range of each other.
- Hotspot Timing: If using a mobile hotspot, attempt to connect the glasses within one minute of activating the hotspot on your phone. Watch a video demo from Amy